Page 7 - MVU Annual Report 2019/20

UTILITIES PULSE
survey

32% are extremely or very stressed 46% say their financial situation is likely
(only 7% are not stressed at all).The
to be somewhat or much worse in
Middle Atlantic (NJ,NY,PA) region
is the most stressed. 30 - 60-year two months
olds are the most stressed

43% are using more electricity compared
to last month

7% are very unlikely to be able to pay
next month’s bill (unemployed,
furloughed and part-time workers
from home are most affected)

34% don’t know how well prepared their
utilities are to provide service during
the crisis

The more topics customers recall
from their utilities, the higher they
36% rate their electric utilities’ response 49% rate their utilities’ handling of the
to the coronavirus situation great,
coronavirus situation 49% recall a
excellent or perfect communication from their utilities
in the past 7 days related to
coronavirus actions