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Office of Emergency Management and Volunteer Services


Office of Emergency Management and Volunteer Services is charged with implementing the four phases of Emergency Management, which are:

  • Preparedness
  • Response
  • Recovery
  • Mitigation

These efforts include our popular community training courses such as Community Emergency Response Team (CERT). More information is available below on our "CERT" tab.

The Fire Department's Office of Emergency Management and Volunteer Services is responsible for minimizing the impact of natural and man-made disasters by establishing readiness through city-wide prevention, preparedness, response, recovery and mitigation.  This includes coordinating and conducting drills for the City's Emergency Operations Center (EOC) as well as providing a wide variety of training to both employees including Community Emergency Response Team (CERT) training, Terrorism Awareness training, and emergency preparedness training. 

As part of the Moreno Valley Fire Department, and hence the Riverside County Fire Department, it is critical that the City’s Office of Emergency Management collaborates projects, emergency management grants, emergency management exercises, and the management of declared local disasters with the Riverside County Fire Department Office of Emergency Services.  Having an integrated, cooperative approach for addressing regional disasters benefits the community as resources can be allocated to areas where they are most critically needed during a major incident.

This web site has a series of informative articles that give practical advice for surviving and preparing for natural emergencies as well as a list of local emergency numbers and online resources.


Office of Emergency Management Program Manager

To learn more about emergency management services and programs, select a tab below.

Emergency Management

Emergency Management

The City of Moreno Valley places a high priority on being prepared for emergencies and disasters. To help residents prepare for emergencies, the City provides Community Emergency Response Team (CERT) training at a minimal cost. Interested citizens may also want to consider joining the Emergency Response Force (ERF) and/or ACES/RACES (emergency HAM communications group).

Map of Earthquake Faults in California
Want to see where the major earthquake faults are in California? Just look at this map. See the map...

  • 2017 Local Hazard Mitigation Plan
    The 2017 City of Moreno Valley Local Hazard Mitigation Plan (LHMP) is designed to reduce or eliminate the long-term natural or man-made hazard risks to human life and property. The LHMP is written so that all stakeholders can understand Moreno Valley's hazard risks and the city's corresponding mitigation strategy. Hazard mitigation responsibility rests with everyone. The City of Moreno Valley encourages its citizens to do mitigation planning at every level - at home, in the workplace and in their communities. Key components of the plan include hazard identification, asset inventory, risk analysis, loss estimation, and a mitigation strategy to reduce the effects of the hazards we have.
  • Emergency Operations Plan 2019
    - EOC Activation Levels

2011 Mass Care and Shelter Guidance and Annex for Emergency Planners
The purpose of the Riverside County Operational Area Mass Care and Shelter Guidance and Annex for Emergency Planners is to establish plans, procedures and guidelines for providing protective shelters, temporary lodging and feeding of persons affected by an emergency, disaster, or precautionary evacuation.


EOC (Emergency Operations Center)


The City of Moreno Valley Emergency Operations Center (EOC) is a centralized location for decision making about our jurisdiction’s emergency response. The EOC is where our emergency response actions can be managed and resource allocations and responses can be tracked and coordinated with the field, operational area, and OES region.

City of Moreno Valley Emergency Operations Center (EOC) staff are organized around the five Standardized Emergency Management System (SEMS) functions. EOC staff are asked to refer to our Standardized Operating Procedures (SOP) manual for position descriptions and checklists.

To activate our EOC 24 hours a day, EOC staff work 12-hour shifts with two staff members trained to work each position. Each 12-hour shift is considered an Operational Period. Several briefings with EOC staff are held each Operational Period. During each EOC briefing, the staff coordinates information and sets priorities for mitigating the situation and returning the city to normal operations.

Communications and coordination will occur between the Incident Commander(s) and the EOC. Moreno Valley EOC staff will also communicate and coordinate with the Riverside County Operational Area EOC and other EOCs within Riverside County. EOC staff facilitate decisions for overall local government level emergency response activities will use multi-agency or inter-agency coordination. If mutual aid is required, the City of Moreno Valley will request it through the Riverside County Operational Area EOC.

EOC’s within the State of California use the same five SEMS functions, which is helpful during a large-scale incident where mutual aid is requested. The five SEMS functions are as follows:

  • Management Section is responsible for overall emergency policy decisions such as proclaiming a Local Emergency, recommending a city ordinance and disseminating information to the public. The Management Section includes the following positions: EOC Director, EOC Manager, Liaison Officer, City Attorney, Public Information Officer (PIO), Safety Officer and Security Officer.
  • Operations Section is responsible for coordinating all field operations in support of the emergency. The Operations Section includes the following positions: Operations Section Chief; Public Works/Utilities Branch Coordinator and Construction/Engineering, Maintenance/Ops, and Damage Assessment Unit Leaders; Community Services Branch Coordinator and Medical/Health, Care & Shelter, and Animal Shelter Unit Leaders; Fire & Rescue Branch Coordinator and HazMat and Search & Rescue Unit Leaders; and Law Enforcement Branch Coordinator and Coroner, and Evacuation Unit Leaders.
  • Planning/Intelligence Section is responsible for collecting, evaluating, and disseminating  information, developing an Action Plan every 12-hour period during activation, and documentation. The Planning/Intelligence Section includes the following positions: Planning/Intelligence Section Chief, Advance Planning Unit Leader, Documentation/Recovery Unit Leader, Situation Assessment Unit Leader, Message Center Unit Leader, EOC Operators, EOC Runners.
  • Logistics Section is responsible for providing and maintaining facilities, services, personnel, equipment, and materials. The Logistics Section includes the following positions: Logistics Section Chief, Communications/Information Unit Leader, Facilities Coordinator Unit Leader, Personnel Unit Leader, Supply/Procurement Unit Leader and Transportation Unit Leader.
  • Finance Section is responsible for financial activities such as tracking emergency hours, compensation and claims, and overall emergency costs. The Finance Section includes the following positions: Finance Section Chief, Time Keeping Unit Leader, Comp/Claims Unit Leader, Cost Recovery Unit Leader, and Purchasing Unit Leader.
  • Organization Chart (Revised 09/19)
  • Mass Care and Shelter Guidance for Emergency Planners
    - Annex A

For more information please contact us at 951.413.3800 or email

CERT (Community Emergency Response Team)


Through CERT training, the City  provides information to citizens about being prepared to handle disasters and how to reduce the risk of hazards in and around the home. CERT teaches disaster preparedness. CERT also teaches life saving skills, with emphasis on decision making, rescuer safety and doing the greatest good for the greatest number of people. Lifesaving skills include first aid, sizing up hazards, fire suppression and light search and rescue.

Sign Up for CERT Training

What would you do if disaster knocked at your door? Don't know? Find out how to be prepared, save lives, and work effectively with emergency responders.

Upcoming Classes Dates & Times

April 21-23, 2022
CERT Basic Training

(presented in English)

Register online

Thursday, April 21, 2022, 1:00 p.m. - 4:30 p.m.
Friday, April 22, 2022, 8:00 a.m. – 5:30 p.m.
Saturday, April 23, 2022, 8:00 a.m. – 5:30 p.m.


  • Classes are limited to 30 students
  • Must be at least 18 years of age (16 years of age if a parent or guardian is attending)
  • Students must attend all three days (20 total hours) to receive a Certificate of Completion
  • There is no cost for the training

CERT Resources

Here are some useful resources for CERT members:

ERF (Emergency Response Force)


The Emergency Response Force (ERF) is an emergency management volunteer program supervised by the Office of Emergency Management and Volunteer Services. Members consist of trained individuals who typically have a background in CPR and first aid and emergency response. Regardless of their background, all ERF members are trained to provide emergency care. Emergency Response Force members may be called out to respond to structure and vegetation fires; hazardous materials incidents; multi-casualty incidents; mass care and shelter; evacuations; and other emergencies.

ERF members are trained to provide emergency rehabilitation for public safety personnel, which includes blood pressure, pulse and respiration monitoring if required; evacuation assistance; shelter set-up and management; search and rescue; and first aid for emergency and special events.

Here is an example of the training ERF members receive:

  • AHA Healthcare Provider
  • National Health & Safety First Aid
  • AHA Heartsaver AED
  • Emergency Response to Terrorism
  • Care & Shelter Operations
  • Crisis Intervention
  • Standardized Emergency Management System (SEMS)
  • Community Emergency Response Team (FEMA CERT)
  • Damage Assessment
  • Traffic Control
  • Driving Safety
  • Search & Rescue
  • Triage
  • Evacuation Techniques
  • EOC Support
  • Red Cross Disaster Action Team

For more information contact: 951.413.3800 or email



Moreno Valley ACES/RACES is an emergency management volunteer program supervised by the Office of Emergency Management. Utilizing state of the art ham radio technology, they provide vital communications support during emergency incidents and routine events and activities.

ACES is defined as Amateur Communications Emergency Services and RACES is defined as Radio Amateur Civil Emergency Services. Together, the Moreno Valley ACES/RACES program is able to:

  • Provide communications support to our Emergency Operations Center (EOC)
  • Serve as shadows to emergency personnel
  • Provide communications support for emergency shelters and evacuation sites
  • Report the extent of damage
  • Provide live TV footage to the EOC from the incident site
  • Participate in disaster exercises
  • Provide communications for non-emergency events such as parades

See photos of Moreno Valley ACES/RACES members in action

MV ACES/RACES Information

MV ACES/RACES Meetings: are held on the 2nd Wednesday of every month at 7:00 p.m. The meetings are located at: Moreno Valley Emergency Operations Center, 22870 Calle San Juan De Los Lagos.

ACES/RACES Emergency Plan 2008 (rev 09/0)

ACES/RACES Brochure (rev 05/10)

 Radio Call Sign Master List (08/10/20)

Weekly Net
We encourage you to check in during our weekly net, which is held every Wednesday at 7 p.m. Weekly net frequency is: 147.510 Simplex Primary Frequency and 146.595 Simplex Secondary.

Annual Activities

  • Annual Full-Scale Disaster Exercise
    MV ACES/RACES participates in the City of Moreno Valley’s annual full-scale disaster exercises. The team provides emergency communications in the field and in the Emergency Operations Center (EOC).
  • March Air Fest
    The team provides a show-and-tell by displaying our MV ACES/RACES Emergency Communications trailer at this annual event, located at March Air Reserve Base. This is a great way for members to show off their ham radio knowledge and encourage others to join our team.
  • July 4th Celebration
    Members of our MV ACES/RACES team provide ham radio communications during the 4th of July parade. The team provides each of the announcers throughout the parade route with updates to the parade script. In the afternoon, members conduct a show-and-tell by displaying our Emergency Communications trailer and demonstrating our ham radio equipment.
  • Ham Radio Field Day
    MV ACES/RACES members bring our Emergency Communications trailer and generator to participate in the annual Ham Radio Field Day, which is a 24 hour amateur radio exercise held simultaneously throughout the nation. We hold this event on the last full weekend in June each year at Moreno Valley Community Park.

For more information contact:
951.413.3800 or
email .

Alert MoVal

MoVal Alert icon

The City of Moreno Valley’s Emergency Alert and Warning Notification System is utilized to rapidly send notifications to all residents and businesses in an affected area in the event of an emergency or disaster. Residents have an option when registering their information to receive notifications through their landline, cell phone, text message and/or email.

For phones, the system will automatically call listed and unlisted telephone numbers within the area affected by the emergency and deliver a recorded message. If phone lines are busy, the system will attempt to redial those telephone numbers to make contact. If an answering machine picks up the call, the emergency message will be left on the machine.

The City of Moreno Valley assumes no responsibility if an emergency message cannot be delivered or is not received.


Emergency Resources

Emergency resources

Preparedness Information

Here are useful articles on emergency preparedness:

SEMS Power Point Slides  
The City of Moreno Valley uses both the Standardized Emergency Management System (SEMS) and the National Incident Management System (NIMS) when responding to emergencies. Learn about SEMS/NIMS through this informative Power Point slide show.
- Download Power Point Slides (10.5 Meg)
Note: You will need either Power Point or the Power Point viewer to view the slides.

Download an Adobe Acrobat version (6.5 Meg)

California Earthquake Fault Map
See a map of the earthquake faults in California.
- See the map...

Mass Care and Shelter Guidance for Emergency Planners


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Moreno Valley City Hall
14177 Frederick Street
PO Box 88005
Moreno Valley, CA 92552
Phone: 951.413.3000
Get in touch: Contact us
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